Privacy Policy

Who is responsible for your data

VideoLock.NET decides why and how the personal data described here is used, which makes it the controller for this website. You can reach us at VideoLock Suite - 151 High Street, Southampton SO14 2BT, GB, or at privacy@videolock.net.

Data we collect

Information you give us

• Contact form: first and last name, work email address, company, the type of help you need and your message.
• Newsletter form: first name, last name and email address.
• Emails you send us: the address you write from and what you put in the message.

Information collected automatically

When you browse the site, our own analytics records a visit to each page. This runs on our servers and does not use a third-party analytics product.

• IP address and the approximate location (city, region and country) that the hosting network derives from it.
• A random device identifier stored in your browser, and whether you have visited before.
• The pages you open, how long you stay on them, the page that referred you and any social link you came from.
• Browser and device details: user agent, screen size, language, time zone and connection type where the browser reports it.
• Whether the request looks like an automated bot.

We do not ask you to create an account to use this website, and we do not knowingly collect special categories of personal data.

How we use your data

• To reply to your message and to follow up on your request. Messages from the contact form are stored in our database so that we can answer them.
• To send you the newsletter, if you subscribed. You can opt out at any time.
• To understand how the site is used, for example which pages are read and where visitors come from, so that we can improve it.
• To keep the site and our team secure, to detect abuse and spam, and to block visitors who attack or misuse it.
• To meet our legal duties and to establish, exercise or defend legal claims.

Legal bases

Where data protection law requires a legal basis, we rely on:

• Steps you ask for before a contract: when you contact us about our services.
• Legitimate interests: analytics, security, anti-abuse measures and answering enquiries. We balance these against your rights and keep the data we collect to what is needed.
• Consent: for the newsletter. You can withdraw it by using the opt-out or by writing to us.
• Legal obligation: where we have to keep or share data by law.

Analytics, bans and anti-abuse

Our visitor analytics lets us group page views into visits. A new visit starts after a period of inactivity. We use the records to see how the site is used, and to find traffic that tries to attack it, scrape it or flood our forms.

If a visitor is identified as abusive, we can block their IP address or device identifier. A blocked visitor is shown a notice and cannot use the site. We review these blocks and lift them when they are no longer needed.

Who we share data with

We do not sell personal data. We use a small number of service providers, who process it on our instructions:

• Vercel, which hosts the website and delivers it to visitors.
• Neon, which provides the database where form submissions and visitor records are stored.
• Cloudflare Turnstile, a spam check for our forms, where it is switched on. Turnstile may receive technical data from your browser to decide whether you are a person.

We may also disclose data when the law requires it, to protect our rights or security, or in connection with a business transfer.

International transfers

Our providers may process data in countries outside your own, including outside the United Kingdom and the European Economic Area. Where that happens, we rely on safeguards the law recognises, such as standard contractual clauses, or on the provider’s own transfer arrangements.

How long we keep data

We keep contact and newsletter data for as long as it is needed to answer you, to keep a reasonable record of our correspondence, or until you ask us to delete it or unsubscribe. Visitor analytics records are kept for as long as they are useful for analytics and security, and are then deleted or reduced to summary figures.

Your rights

Depending on where you live, you may have the right to:

• ask for a copy of the personal data we hold about you;
• have inaccurate data corrected;
• have data deleted, or its use restricted;
• object to processing based on legitimate interests;
• receive your data in a portable format;
• withdraw consent you have given.

To use a right, write to privacy@videolock.net. We may need to confirm who you are first. If you think we have handled your data unlawfully, you can complain to your local data protection authority. We would appreciate the chance to put it right first.

Security

We protect the site and the data it holds with encrypted connections, access controls on the admin area and spam and abuse controls on our forms. No system is completely secure, so please do not send sensitive information through the contact form.

Children

The website is for businesses and is not aimed at children. We do not knowingly collect data from anyone under 16. If you think a child has sent us data, tell us and we will delete it.

Changes to this policy

We may update this policy when our practices or the law change. The date at the top shows when it was last updated. Significant changes will be shown on this page.

Contact us

Privacy requests: privacy@videolock.net. Legal notices: legal@videolock.net. Support: support@videolock.net. Post: VideoLock.NET, VideoLock Suite - 151 High Street, Southampton SO14 2BT, GB.